Shipping policy

Shipping

At Elate Hues, every piece is thoughtfully prepared before it reaches you.

Order Processing: 2–4 business days
Delivery Timeline: 5–8 business days post dispatch
Tracking: Shared via email/SMS once shipped

We recommend double-checking your shipping details to ensure a smooth delivery experience.

Returns

We follow a strict no-return policy.

All purchases are considered final. We do not accept returns for:

  • Size or fit concerns
  • Change of mind
  • Style or preference differences
  • Exchanges (Only for Defects or Damage)

We only offer exchanges in rare cases where:

The item has a manufacturing defect, or
The product was damaged during transit

To qualify:

  • Request must be raised within 48 hours of delivery
  • The product must be unused, unwashed, and with original tags intact
  • A clear, continuous unboxing video is mandatory

Without this video proof, requests cannot be processed.

How to Request an Exchange

To initiate a request, please email us at: elatehues@gmail.com

Include:

  • Order ID
  • Description of the issue
  • Clear images of the product
  • Mandatory unboxing video

Our team will review and respond within 2–3 business days.

Resolution Policy

Approved cases will be exchanged for the same product (subject to availability)
If unavailable, you may receive: A replacement of equal value, or Store credit

We do not provide refunds under any circumstances.

Additional Notes

  • Slight color variations due to lighting or screens are natural and not considered defects
  • Minor irregularities in fabric or print are part of the garment’s character
  • We reserve the right to decline requests that do not meet the stated criteria