Privacy policy

Your privacy is important to us. It is Elate Hues' policy to respect your privacy regarding any information we may collect from you across our website, http://www.elatehues.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Elatehues. Elate Hues is committed to ensuring that your privacy is protected. Any information provided by you, we assure that it will only be used strictly in accordance with this Policy. Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What information do we collect?

The personal information that you are asked to provide; i.e., your name, e-mail address, phone number, and shipping address.

If you contact us directly, we may receive additional information about you such as the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Your Website account username and password

E-mail communication by you directly with the Website or Elatehues including but not limited to product or service enquiries, delivery details, disputes, etc.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Information We Do Not Collect

Elate Hues does not hold or save your transactions or banking details including but not limited to debit/credit card number, cardholder name, expiration date, and CVV or other information required for internet banking or other payment instruments. This information is held by the payment gateway service provider. Our payment gateway service provider use the highest assurance SSL/TLS certificate, which makes sure that no unauthorised person can access your sensitive payment data over the internet and is also “PCI-Compliant” which ensures the highest standards of safety and security for your information.

Third Party Privacy Policies

Elatehues's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.